Original Richmond
We are pleased to introduce you to our members, who have signed up to our 7-point Customer Care Charter.
- Greet customers with a welcoming smile
- Treat all customers the same and with respect
- Offer good value and service
- Deal fairly and honestly with all our customers
- Fulfil our promises
- Keep within our timescales, and if not possible, keep our customers informed
- Aim to fulfil the needs of our customers, and if we cannot help, try to suggest alternatives
Look out for our members' Original Richmond window stickers.