Original Richmond

We are pleased to introduce you to our members, who have signed up to our 7-point Customer Care Charter.

• Greet customers with a welcoming smile
• Treat all customers the same and with respect
• Offer good value and service
• Deal fairly and honestly with all our customers
• Fulfil our promises
• Keep within our timescales, and if not possible, keep our customers informed
• Aim to fulfil the needs of our customers, and if we cannot help, try to suggest alternatives

Look out for our members' Original Richmond window stickers.