We are pleased to introduce you to our members, who have signed up to our 7-point Customer Care Charter.
Greet customers with a welcoming smile
Treat all customers the same and with respect
Offer good value and service
Deal fairly and honestly with all our customers
Fulfil our promises
Keep within our timescales, and if not possible, keep our customers informed
Aim to fulfil the needs of our customers, and if we cannot help, try to suggest alternatives
Look out for our members' Original Richmond window stickers.